If you wish to return an item or items, please follow these steps:
- Prepare the Product(s) for Return:
Ensure that the product(s) are in original condition, unwashed, unworn including packaging, tags.
- Complete the Return Form:
Download and complete the return form provided at the following link: Return Form. Make sure to fill in all required fields accurately.
- Pack and Ship Your Return:
Place the product(s) and the completed return form in a secure package. Ship the package to the address provided on the return form, using a carrier of your choice. We recommend selecting a service with tracking to ensure safe delivery.
- Cover Return Shipping Costs:
Please note that return shipping costs are the responsibility of the customer, unless the return is due to a company error or defect.
Important:
Your return cannot be processed without the completed return form. Be sure to include it in the package.
If you have any questions, please contact us at info@swybrand.com.
You have 14 days from the receipt of the package.
Of course, exchanges are possible for the same item in a different color or size if availible.
Please indicate this on the return form and specify what you would like in exchange.
An exchange for a completely different item is not possible.
You can expect your exchange within 2-5 working days after we receive your return at
our address.
The exchange will be processed at the same price at which the item
was purchased.
Not all items in our shop are returnable.
The exceptions are:
- Food and Supplements
- Underwear
- Gift cards
- Final sale products
The shipping costs for returning the goods are the responsibility of the customer.
You have the option to ship the item(s) back to us using a carrier of your choice. Alternatively, if you prefer a hassle-free return, you can contact our customer service info@swybrand.com to arrange a pickup of the item(s) for a flat fee of €4.99.