Terms & Conditions

We recommend that you read the following terms and conditions carefully before using our online store. If you continue to shop on our  SWY Brand online shop, it means that you know and accept all the general terms and conditions. SWY Brand d.o.o. reserves the right to change the conditions in the SWY Brand online shop at any time. All changes are legally binding between customers and SWY brand doo, so we recommend that you regularly review the terms of the agreement.

Le fotografie dei prodotti sono simboliche e non garantiscono le caratteristiche dei prodotti (soprattutto in termini di deviazione del colore). Il provider non si impegna per la correttezza e completezza delle informazioni sulle pagine del negozio online (materiale testuale o immagine).

The general terms and conditions of the SWY Brand online shop are drawn up in accordance with
with the Consumer Protection Act (ZVPot), the Personal Data Protection Act (ZVOP-1) and the Electronic Communications Act (ZEKom-1). The SWY Brand online store is an information system intended for the presentation and sale of products to the user. It is managed by SWY Brand d.o.o., hereinafter referred to as supplier / shop / SWY Brand. The user is the person who uses our system, i.e. the customer in the online shop. When registering in the online shop, the user gets a username that is the same as his e-mail address, which she determines in her profile and password. The user’s username and password are uniquely determined and linked to the entered data. After registration, the visitor becomes a user and acquires the right to purchase. The General Terms and Conditions concern the operation of the SWY Brand Online Shop, your rights and the business relationship between the provider and the customer.

The SWY Brand online store is managed by the company:

SWY d.o.o.
Sermino 75B
6000 Capodistria

Registration number: 8686726000
VAT: SI32690274

Banca Intesa Sanpaolo
BIC / Swift: BAKOSI2XXXX
TRR: SI56 1010 0005 8605 261

SSR: 2020/24698 (Court of Koper)

The buyer is bound by the general conditions in force at the time of purchase (online order). At the time of the order, the user is reminded of the general conditions of the contract and confirms his knowledge by placing the order.

The provider undertakes to always provide the customer with the following information:

  • Company identity (company name and registered office, registration number).
    company address (e-mail, telephone).
  • Essential characteristics of the goods (including sales services, warranties)and the validity period of the provided information.
  • Availability of products (every item offered on the website should be available within a reasonable time).
  • Terms of product delivery or service performance (and method, place and approximate delivery date).
  • All prices, which must be clearly and unequivocally determined, must be clearly displayed, whether they already include taxes and transport costs and other duties, as well as the validity period of this information.
  • The method of payment and delivery or fulfillment, and the validity period of this information.
  • Time validity of the offer
  • The term within which it is possible to withdraw from the contract and the conditions for withdrawal (description of the right of withdrawal pursuant to Article 43c ZVPot; in cases where the consumer has no right of withdrawal pursuant to Article 43c ZVPot, is explicitly informed
  • Explanation of the complaints procedure, including all contact details or customer service.
  • By logging into the SWY Brand online shop by e-mail, the visitor becomes a member of the SWY Brand online shop. Thus, the member (hereinafter also the user) acquires the right to purchase in the SWY Brand online shop. When registering in the SWY Brand online shop, the visitor gets a username that matches his e-mail address and a password. The username and password of a SWY brand member are unambiguously determined and linked to the entered data. Registration is also possible during the purchase process.

Orders are placed via the Internet 24 hours a day, every day of the year. The consumer chooses and orders the products available in the online store, classified under categories.

Ordering in our online shop is easy and safe..

You can make a purchase in the SWY Brand store in five steps: choose the product or products and add them to the cart, review the cart, enter your account and delivery information, select the delivery and payment method and confirm the order. Your order will then be shipped as soon as possible.

DELIVERY TIME:

usually: 2-5 business days upon receipt of payment
with heavier workload *: 2-15 working days after receipt of payment
* Black Friday, big discounts

PRICE LIST:
Shipping: see price list (VAT included)
Packaging = free

By scrolling to the Cart, you will see a list of products that have been added to the cart. By clicking the View Cart button, you can see the products in the cart and the total amount of the order (excluding the shipping cost), here you can enter the discount code in the Coupon Code field and click ENTER COUPON. By clicking on Completion of purchase or Checkout, you will move to the last step to complete the order. First, you enter the payer’s information (name, surname, company name, if you want an invoice for a company, select the country, enter the street, postal code, city, telephone and email address). Then you choose whether you want your order to be delivered to another address, if you don’t want to, the products will be delivered to the address that you entered for the invoice. You can enter your notes in the Order Notes field. Under the Your order tab, you can also choose the delivery method and the payment method. By clicking on the BUY NOW button, you agree to our terms and conditions.

After submitting the order, the buyer receives a notification by e-mail that the order has been accepted. It lists the products and quantities selected by the buyer. About a possible change to the order or cancellation, the buyer must inform the provider about this via e-mail address [email protected], where he must also indicate the purchase number, which is mentioned in the e-mail about the purchase.

After placing the order, you will receive a notification by e-mail “Your order from…”, with which we confirm the receipt of the order in the queue. You usually receive an email notification within 5 minutes, but this time may be extended due to different settings of email clients.

The photographs of the products are symbolic and do not guarantee the characteristics of the products (especially in terms of color deviation). The provider makes no commitment to the correctness and completeness of the information on the pages of the online shop (textual material or image).

SWY brand reserves the right to cancel the order in the event that the item is no longer in stock or the prices are incorrect, which could happen during the insertion of functions on the site. In this case, you will be informed about it as soon as possible. In case of ambiguity, verification of data or guarantee of correct delivery, you will be contacted on the telephone number you entered when ordering.

We will prepare the products within the agreed time and send them to your address. You will also be informed via e-mail with the notification “Your order has been concluded”. In the event that you have ordered products which, for unforeseen reasons, cannot be delivered within the promised deadline, we will inform you of the new deadline added by telephone or to your email address.

The customer can also be informed by e-mail of updated information regarding the delivery of the items. If the delivery time is very long and the buyer does not want to wait, then the buyer has the right to cancel their entire order by reporting it to [email protected] or by phone. The company  will reimburse the buyer for the funds already paid. Based on the customer’s request, it is possible to ship the available items or cancel the entire order. If the supplier does not confirm the availability of the items ordered no later than two weeks from the date of the order, SWY brand will cancel the order due to the lack of availability of the item. From the day of cancellation the order is no longer valid. SWY Brand assumes no responsibility for any damage resulting from longer delivery times or from non-delivery of items that SWY Brand does not have in its warehouse. SWY brand, on the other hand, assumes full responsibility in the event of neglect or errors caused by the employees of the company.

SWY Brand prepara, spedisce o prepara l’oggetto per il ritiro personale entro il termine concordato e ne informa il cliente tramite e-mail o SMS. Con una e-mail, SWY Brand informa inoltre il cliente sulla politica sul annullamento del contratto, dove può recarsi in caso di ritardo nella consegna e dove può rivolgersi in caso di reclamo. SWY Brand non riceve messaggi notifiche SMS  sulla preparazione e spedizione di spedizioni  (GLS ), quindi i clienti sono invitati a rispondere ai messaggi SMS, ma a  contattare noi tramite e-mail o per telefono).

Nel caso in cui l’acquirente decida di effettuare un ordine in tempo, deve avvisare immediatamente il venditore al numero telefonico di assistenza generale +386 40 203 135 o via e-mail a [email protected] Se capita che l’ordine sia già stato spedito, l’acquirente rifiuta la consegna al corriere.

Il contratto di acquisto con l’offerente e l’acquirente si intende concluso nel momento in cui l’offerente conferma l’ordine. Da quel momento in poi, tutte prezzi  e le altre condizioni sono fisse e si applicano sia al fornitore che all’acquisitore. I prezzi sono soggette a modifiche e sono soggette a modifiche senza preavviso. Nel caso in cui il prezzo dell’articolo cambi durante l’elaborazione dell’ordine, informeremo l’acquirente. In ogni caso, il fornitore farà del suo meglio per fornire all’acquirente un prezzo inferiore o offrire una soluzione adeguata che andrà alla reciproca soddisfazione. In caso contrario, SWY brand si riserva il diritto di recedere dal contratto, e restituisce al cliente il prezzo di acquisto pagato. Il contratto di vendita (ovvero il primo messaggio elettronico di stato dell’ordine) è in forma elettronica, archiviato sul server di SWY Brand ed è accessibile al cliente. I contratti sul sito  www.swybrand.com sono conclusi solo in lingua slovena.

SWY Brand d.o.o. non è responsabile per eventuali errori (grammaticali, tipografici e altro) in relazione al prezzo degli articoli. In caso di possibili errori, il cliente verrà avvisato.

Se desideri ordinare tramite chiamata, chiamaci al numero +386 40 203 135, dal lunedì al venerdì dalle 9:00 alle 15:00. Quando ordini tramite chiamate, avremo bisogno delle stesse informazioni dei ordini online. Al momento dell’ordine tramite chiamata, puoi scegliere di pagare con fattura proforma.

All the products in our offer are carefully selected and represent a top quality in their sector. The items are printed with the transfer technique at 190 ° C, so we recommend ironing on the back of the print. The washing temperature must not exceed 30 ° C. It also helps to turn the garment inside out before washing. Dry cleaning and the use of harsh detergents are not appropriate. Drying should be done at normal temperatures and do not expose the goods to direct sunlight. Tumble drying is not recommended! The use of bleach is not appropriate.

The following payment methods are available in the online shop:

  • Payment upon receipt (surcharge 0.79eu)
  • Payment with PayPal or credit card payment via the PayPal online system,

which allows secure payment with credit cards (Mastercard, Visa, Maestro and American Express). The customer does not need to create their own PayPal user account to use credit cards. The PayPal payment system is considered to be one of the safest payment systems in the world ** After receiving payment based on the offer / proforma invoice, the order continues to be processed.

After delivery of the ordered items, SWY Brand also sends the invoice to the customer’s email address.

The invoice includes the breakdown of the price and all costs relating to the purchase, as well as a communication of the right to withdraw from the contract.

The buyer is required to verify the correctness of the data before placing the order. Subsequent objections to the correctness of the invoices issued are not taken into consideration.

All prices on the website are in euros and include VAT, unless the website specifically states otherwise. The reduced price is the regular reduced price at which the presented product is sold for a fixed or indefinite period of time.

All prices in the online shop are product prices and do not include shipping costs. The prices are valid at the time the order is placed and do not have a predetermined validity. The prices are valid in case of payment with the payment methods indicated above, under the conditions indicated above.

Despite our best efforts to provide the most current and accurate information, pricing information may be inaccurate. In this case, or in the event that the price of the item changes during the processing of the order, SWY Brand d.o.o. allow the buyer to withdraw from the purchase. Funds paid with gift cards, bonuses and pro forma invoices are not remunerated. Gift certificates and discount bonus codes cannot be exchanged for cash. Discounts and coupons are generally not added together, unless otherwise indicated!

When paying by credit or debit card, the following conditions also apply:

  • The payer (user account information) must be the same person or organization as the payment or credit card holder.
    In the event that the data of the payer on the account and the person on the payment or credit card do not match, the supplier reserves the right to cancel the order.
  • After confirming receipt of the order, it is not possible to change the content of the order either. the final amount of the contract, except in exceptional cases with the approval of the tenderer.

The discount code or promotional code offers various advantages for purchasing through the SWY Brand online shop. You can find the active code on the title page of the advertisement, in the SWY Brand email of the online shop or in other media. The code offers a variety of benefits, from a variety of gifts to discounts. Any code is always limited in time, but must be used within a limited time, otherwise it is invalid. In the event that the customer uses the discount code, or subsequently cancels the order with the code used of his own free will, he is no longer entitled to a new advantage from this code.

Discount codes do not add up and do not apply to products on sale, unless otherwise indicated.

USE OF THE DISCOUNT CODE:

Select the items you want to buy and put them in the cart. When you have finished adding items to your cart, continue by clicking the Checkout button. Enter your personal data and select the delivery method, specify the delivery address and select the payment method.
In the same step, click Have a coupon? Click here to enter the code and enter the discount code in the Coupon Code field and confirm the insertion by clicking on the Insert Coupon button.
When you enter the discount code, the value of the discount code is automatically subtracted from the price of your order. The amount that has yet to be paid remains.
The discount code can also be a one-time code, which means you can only use it once.
In principle, a combination of different forms of benefits (discount code, promotional code and bonus) within the same order is not possible.The order delivery can be processed more efficiently.
Product shipment

All items in the SWY Brand Online Shop have availability information. Availability data is valid for business days.

The placed order can be canceled by the user at no additional cost until the electronic message relating to the shipment of the goods is received. Order cancellation can only be made at [email protected]

At the time of cancellation, the user must provide the following information:

order number,
name and surname of the buyer,
buyer’s address In case of non-delivery of the products from the order, the supplier reserves the right to cancel the order if the customer does not respond to the supplier’s message.
Prior to this, the supplier will inform the customer by e-mail and / or contact him on the telephone number provided when placing the order. In the event that the customer does not respond within ten (10) working days, the supplier can cancel the order sent. Customers who have previously paid for their order by bank transfer, Moneta, Pay Pal or credit card will be refunded within five (5) business days of canceling the order.

According to Article 43 of the Consumer Protection Act (ZVPot) (Official Gazette of the Republic of Slovenia, No. 98/04), the consumer has the right to notify the company of contracts concluded at a distance or outside the premises commercial within 14 days of receipt of the goods *. (via email: [email protected]) to withdraw from the contract without having to justify their decision. In this case, the consumer is burdened only by the direct cost of returning the goods. In the event of a company error in packaging or damage to the product, the shipping costs for returning the goods are borne by the company. In any case, the consumer must attach a completed Return Form. Upon receipt of the goods, the company returns all payments made in accordance with the law to the consumer. Refunds will be made as soon as possible and no later than 14 days after receipt of the returned goods.

Return address:

SWY Brand d.o.o.

Sermino 75 b

6000 Koper

As indicated in point 7 of article 43. Is of the ZVPot, for hygienic reasons it is not possible to return open underwear, linings and protective masks.

* Merchandise must be as received – unwashed, undamaged, with tags and in original packaging

In case of advance payment, the supplier is not liable from the moment of collection of the shipments, with the ordered products, to the delivery service (GLS) for cases of physical damage, destruction or loss of the shipment, as well as in case of lack of content in the shipment or if the shipment shows signs of opening (the packaging has visible damage). In all these cases, the user must initiate a complaint procedure with Pošta Slovenije, i.e. bring the shipment to the nearest post office in the same condition in which it was received, without adding or removing anything, and fill in the complaint report. It also informs the supplier via the contact email [email protected] or by phone at +386 40 203 135.

The buyer is required to verify the correctness of the invoice data and to notify the seller of any errors within eight (8) days of receipt. Subsequent complaints are not taken into consideration. Your credit card will be charged directly upon order confirmation. The amount that will be charged to your card may differ from the amount indicated on our site, as it depends on the surcharges or fees of the card issuer (and / or card provider) applied during the transaction process.

We are not responsible for fees associated with changes in exchange rates and surcharges set by your bank, as well as for any additional fees for foreign currency transactions charged by the card issuer if EUR is not the currency in which the credit card issuer issues invoices.

SWY Brand d.o.o. undertakes to permanently protect all personal data of the user in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 and ZVOP-1. Everything is detailed

For information on the processing of personal data, consult the Privacy Policy. The user must be aware that he is obliged to provide the personal trader with his personal data in a correct and truthful form, and is also obliged to inform the online trader of the modification of his data. By accepting these terms and conditions, the user confirms that the personal data provided by him is correct.

The SWY brand will contact the user via remote means of communication only if the user does not explicitly object to this and in accordance with the provisions of ZEKom-1.

The provider’s advertising emails will contain the following components:

They will be marked clearly and unambiguously as advertisements.
The sender of the SWY brand will be clearly visible.
Various campaigns, promotions and other marketing techniques will be marked as such and the conditions for participation in them will be clearly defined.
The method to unsubscribe from receiving advertisements will be clearly presented.
The user’s wish not to receive advertising messages will be explicitly respected by the providers.
SWY Brand advertising messages will be clearly visible and clearly separated from games and competitions Copyright The SWY Brand online shop is owned by SWY Brand d.o.o., all rights reserved. The content of the website may contain material whose copyrights may also be owned by third parties. Therefore, any transmission of information from the website is permitted only with the prior written consent of the owner. We reserve the right to change the terms without notice. SWY Disclaimer
Brand makes every effort to ensure that the information published on its website is up-to-date and correct. However, the characteristics of the items, the delivery time or the price can change so quickly that the supplier is unable to correct the information on the website. In this case, the supplier will notify the customer of the changes and allow him to withdraw from the contract or replace the ordered item. The supplier has the option of withdrawing
from the contract only if a manifest error is ascertained (Article 46 of the Italian Civil Code). An obvious defect is considered a defect of the essential characteristics of the article and all errors that are considered decisive according to the uses of the shop or the intention of the customers and which the supplier would not confirm or conclude the contract in case of knowledge. This also includes obvious pricing errors

The provider complies with applicable consumer protection legislation and makes every effort to fulfill its duty to ensure an effective complaint handling system. Complaints can be sent by e-mail i[email protected] or by ordinary mail to the address: SWY Brand d.o.o., Verdijeva ulica 1, 6000 Koper, Slovenia. The appeal procedure is confidential. SWY Brand d.o.o. is aware that an essential characteristic of consumer disputes is the disproportion between the economic value of the complaint and the time and costs incurred for resolving the dispute, which also constitutes the main obstacle to the consumer’s failure to bring the dispute to court. Therefore, SWY Brand endeavors to the best of its ability to amicably resolve any disputes. The supplier must confirm within five working days that he has received the complaint, inform the user of the time necessary to deal with it and keep him informed of the progress of the procedure.

In accordance with the legal regulations of SWY Brand d.o.o. does not recognize any out-of-court consumer dispute resolution provider competent for the resolution of consumer disputes that may be initiated by the consumer under the Out-of-Court Consumer Dispute Resolution Act. SWY Brand d.o.o., which as a supplier of goods and services allows online commerce in the territory of the Republic of Slovenia, publishes on its website an electronic link to the online platform for the resolution of consumer disputes (SRPS).

This regulation derives from the Law on out-of-court settlement of consumer disputes, Regulation (EU) no. Regulation (EC) n. 524/2013 of the European Parliament and of the Council on the online resolution of consumer disputes and amending Regulation (EC) no. 2016/2004 and Directive 2009/22 / EC.

Help and further questions

For all your questions, we are available via
email [email protected] or by phone on +386 40 203 135, Monday to Friday from 9am to 3pm.