FAQ

Payment Options

Swy brand accepts the following payment methods:

  • visa, mastercard, maestro
  • PayPal
  • Apple Pay
  • Cash on delivery

The reimbursement of the purchase will be returned within 14 working days from the day the request or cancellation of the order is being processed.

Delivery  

You can expect your package within 3-5 business days, and in case of larger volume of orders, your package will be delivered within 10 business days.

Packages will be delivered with the DPD delivery service in all Europe, to other countries the delivery is thrusted to DHL

To receive your tracking number write to us on [email protected]

Returns 

The products can be returned within 14 days of receiving the package. Please complete the return form, which can be printed or handwritten. Include the form with the returning items and send it to the address you will find on the return form.

The return form can be accessed by clicking on the highlighted text (return form)

Product exchange is possible for the same product but different size or colour. If we do not have the product in stock that you wish to exchange, then we will refund you your purchase.

Click here to download the return form

Gift cards

We have a special section for gift cards on our website.

The gift card is valid for one year from the date of purchase and should be compatible with other discount codes. If you encounter any problems, please contact us at [email protected]

On request, we can also send the discount coupon by post

MY account 

No. You can make a purchase without logging in. However, our members receive special news about product arrival and discounts.

By registering on our site, you will be among the first to know about all our news, promotions and discounts.

Yes. You can change the information in the account details tab.

Contact

Can we help you with anything else?

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